1. Information you provide
When you use the contact form, we collect the name, email address, phone number, suburb and message you submit. You may also attach photos to help explain the proposed work. Please do not include unnecessary personal, financial or identity information.
Last updated: 31 July 2026
2. How enquiry information is used
We use enquiry information to understand the work, confirm service area and availability, respond to you and prepare or discuss a quote. Service providers may process the enquiry only where needed to operate the website and deliver your message to us.
We retain enquiry records only as long as reasonably needed for the enquiry, any resulting project, record-keeping and legal obligations.
3. Website analytics and advertising measurement
Google Analytics and Google Ads may receive website usage and conversion information such as page activity, a completed enquiry or a phone-link click. We do not send your name, email address, phone number, message, photos or suburb with those measurement events.
Advertising and analytics providers may use cookies, device information and advertising click identifiers under their own policies. You can limit cookies through your browser or Google account settings.
4. Hosting, disclosure and security
We may disclose information to service providers needed to host the website or deliver an enquiry, to professional advisers where reasonably required, or where the law requires it. We do not publish contact-form submissions or sell the personal information you submit through the form.
We take reasonable steps to protect enquiry information, but no internet transmission or storage system can be guaranteed completely secure.
5. Access, correction and questions
To ask about personal information connected with an enquiry, request a correction or raise a privacy concern, email info@acetilingsydney.com.au or call 0434 383 940. We may need enough information to confirm the relevant record and your authority to request it.