Privacy Policy

When you use the contact form, we collect the name, email address, phone number, suburb and message you submit. You may also attach photos to help explain the proposed work. Please do not include unnecessary personal, financial or identity information.

Last updated: 2 October 2026

We use enquiry information to understand the work, confirm service area and availability, respond to you and prepare or discuss a quote. Service providers may process the enquiry only where needed to operate the website and deliver your message to us.

We retain enquiry records only as long as reasonably needed for the enquiry, any resulting project, record-keeping and legal obligations.

Google Analytics and Google Ads may receive website usage and conversion information such as page activity, a completed enquiry or a phone-link click. We do not send your name, message, photos or suburb with those measurement events.

When you submit our enquiry form, the email address and phone number you provide are shared with Google in a scrambled (hashed) form so we can measure whether our Google advertising led to your enquiry. Google does not use them to show you personalised advertising, and Google Analytics does not receive them.

Advertising and analytics providers may use cookies, device information and advertising click identifiers under their own policies. You can limit cookies through your browser or Google account settings.

We may disclose information to service providers needed to host the website or deliver an enquiry, to professional advisers where reasonably required, or where the law requires it. We do not publish contact-form submissions or sell the personal information you submit through the form.

We take reasonable steps to protect enquiry information, but no internet transmission or storage system can be guaranteed completely secure.